We want you to be completely satisfied with every item you purchase. If you are not happy with an item you have received, BRUTELEATHER LLC offers a 30-day window to request a return and refund.
Please read the following policy carefully before submitting a return or refund request.
- 30-DAY RETURN POLICY
We provide a 30-day window for return requests.
You have 30 business days from the date you receive your item(s) to submit a return request.
If you wish to return an item, please contact us via email within 30 days of receipt, including your order number and the reason for the return.
Return requests submitted after 30 days may not be approved, except where otherwise required by applicable law.
- RETURN CONDITIONS
To ensure that returned items are suitable for inspection and resale, they must meet the following conditions:
The item(s) must be unworn, unused, and unwashed.
The item(s) must remain in their original condition, free from visible stains, damage, or signs of intentional misuse.
All product tags and accessories should be kept intact whenever possible.
Items should be returned in their original packaging, if available.
If an item has a quality issue, was damaged during transit, or is incorrect, please contact us promptly; we will provide a solution based on the specific circumstances and applicable law.
- HOW TO REQUEST A RETURN
To request a return, please follow the steps below:
Step 1: Contact Us
Send us an email including:
Your order number.
The name of the item(s) purchased.
The reason for the return.
Photographs of the item(s), if necessary.
Step 2: Await Return Confirmation
Our customer service team will review your request and email you with further instructions and the return address.
Step 3: Return the Item(s)
Once you have received confirmation, please return the item(s) according to the instructions provided by our customer service team.
Please do not send any items back without first receiving return instructions.
- REFUND POLICY
Once we have received the returned item(s) and completed an inspection, we will process your refund in accordance with our return conditions. Refund Policy:
Items eligible for return may also be eligible for a refund.
In principle, refunds will be issued via the original payment method.
The refund amount will be based on the actual order value of the items that qualify for a refund.
Once approved, we will process your refund request as quickly as possible.
The time it takes for the funds to reach your account depends on the processing speeds of your bank, credit card issuer, or payment service provider.
- Refund Processing Time
Once returned items have passed inspection and the refund has been approved, we typically initiate the refund process within 5–10 business days.
The actual time it takes for the funds to appear in your account may vary depending on your payment method and the processing procedures of your financial institution.
If you have not received your refund within a reasonable timeframe, please first contact your bank or payment service provider; you may also reach out to us via our customer service email.
- Return Shipping Costs
For returns initiated due to personal reasons, the customer is generally responsible for return shipping costs.
If a return is necessary due to product quality issues, damage, or the receipt of an incorrect item, please contact us so that we may arrange an appropriate solution based on the specific circumstances.
Whether the original shipping charges are refunded will depend on applicable laws and the specifics of your order.
- Damaged or Incorrect Items
Please contact us as soon as possible if you encounter any of the following issues with your order:
The item was damaged during transit.
The item received does not match your order.
The item has a clear quality defect.
The item has other issues that prevent its normal use.
Please provide your order number and relevant photographs so that we can investigate and assist you promptly.
For cases confirmed as product quality issues or incorrect shipments, we will provide a refund, replacement, or another appropriate solution in accordance with applicable laws.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been processed or shipped may be cancelled.
Orders that have already been shipped generally cannot be cancelled directly; in such cases, you must follow the return policy.
For approved cancellations, the refund will be issued via the original payment method. Order cancellations are subject to actual processing status and confirmation by our customer service team.
- CONSUMER RIGHTS
This Return and Refund Policy does not limit any rights that consumers may have under applicable federal, state, or other relevant laws.
If applicable law grants consumers broader rights regarding returns, refunds, or product quality guarantees, those legal provisions shall prevail.
- CONTACT US
If you have any questions regarding returns, refunds, or order cancellations, please contact us via the following methods:
Company Address: 17110 FOLSOM DR
HOUSTON, TX 77049
Customer Service Email: [email protected]