BRUTELEATHER LLC is committed to providing reliable and secure delivery services to customers within the United States. This shipping policy outlines our order processing, shipping methods, estimated delivery times, and other logistics-related information.
- Shipping Destination
Currently, we only offer shipping within the United States.
Country: United States
Regions: Any address within the United States that is accessible by commercial shipping carriers.
International Shipping: We do not currently ship to countries or regions outside of the United States.
For addresses where delivery is not possible, we may need to contact the customer to verify details, or cancel the order and issue a refund.
- Order Processing Time
Once your payment is successfully processed, we will begin preparing your order.
Order Processing Time: 1–3 business days.
Weekends and U.S. federal holidays are generally not included in the order processing time.
Once your order has shipped, we will send you an email containing tracking information.
Please note that order processing time is separate from shipping (transit) time.
- Shipping Carriers
Depending on the delivery address, package weight, and current logistics conditions, we may use the following major U.S. shipping carriers:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
Other authorized shipping service providers.
The specific carrier is determined at the time of shipment; customers cannot select a specific carrier for their orders.
- Estimated Delivery Time
Estimated transit times for orders within the United States are as follows:
Shipping Method
Estimated Transit Time
USPS Ground Advantage
2–5 business days
UPS Ground
1–5 business days
FedEx Ground / Home Delivery
1–5 business days
These timeframes are estimates provided by the carriers and do not include order processing time.
Actual delivery times may vary based on the destination, weather conditions, holidays, peak shipping periods, or other uncontrollable factors.
- Shipping Costs
Shipping costs will be calculated and displayed at checkout, based on the order total, delivery address, and the selected shipping method.
6. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing a tracking number.
You may check the status of your package via the carrier’s official website.
Please note that it may take some time for tracking information to be updated.
- Shipping Delays
While we strive to ensure timely delivery, the following situations may cause shipping delays:
Severe weather or natural disasters.
U.S. public holidays or peak shopping seasons.
High volume within the carrier’s logistics network.
Incomplete or unverified shipping addresses.
Other circumstances beyond our reasonable control.
In the event of such delays, we will do our best to assist you in checking the status of your package.
- Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Once an order has entered the processing or shipping stage, it may no longer be possible to modify the delivery address.
Any delivery failures, returned shipments, or additional costs resulting from an incorrect or incomplete address provided by the customer will be handled on a case-by-case basis.
- Lost or Damaged Packages
If your package is marked as delivered but you have not received it, or if the items arrive damaged, please contact us as soon as possible.
We will assist you in contacting the relevant carrier to investigate the shipment.
- Contact Us
If you have any questions regarding delivery times, shipment status, or the transport of your order, please contact us.